What is the Difference Between Chatbot and Conversational AI?

Conversational AI and chatbots are not really the same thing. They are interconnected but cannot be termed as the same thing with different names.

Conversational AI is the artificial intelligence of the machine that helps in the conversation with the computers but is often misunderstood with the chatbots. How do we differentiate between the two when they are so closely related?

Well, for that, you need to concentrate on the definition and the work they do to make the fine line between them. This blog will discuss the difference between conversational AI and chatbots. Before that, let us know the definition and the meaning of the two terms Chatbots and Conversational AI.

The Differences:

Conversational AI

Conversational AI is the acronym for conversational artificial intelligence. It is often mistaken as chatbots, but the actual definition of it can be termed as the artificial technology that helps in conversation with computers.

There are certain numbers of conversational AI like natural language processing, voice input, and machine learning. Natural language processing is the technology that helps the computer or the machine to learn the natural language of the human being and act on the command.

The voice input is the most common conversational AI that is used. It can often convert voice to text by the same voice input. One can often command the computer machine to perform a particular function with the help of the CAI.

Machine learning can be best explained with the example. Take an example of a human child’s brain. When the baby is given a toy that is colorful and interesting, the baby takes it and plays with it. On the other hand, if the baby is given something that he dislikes, he will cry or go away from it.

From these two instances, two different reactions or outcomes can be learned. Therefore, certain outcomes are integrated into the machine. It learns it and starts interacting with it.


Chatbots are not largely different from conversational AI. There is a fine line between the two that makes the two different from each other. The chatbots are basically the computer programs that help with chatting.

As you have learned that conversational AI is the technology behind the conversation, but chatbots are the software or a robot that chat with the person and reply with the help of artificial intelligence.

However, there are video chatbots, messaging chatbots, and even humanoids. Chatbots are usually famous in the form of messaging in an app or a separate messaging interface.

Chatbots can be found on almost every website these days, it is normally seen as a pop-up that comes with the intention of helping you through the website.

One can chat with the chatbots, where the replies are always from the accumulation of different results from the system of machine learning, natural language processing, and voice input.


As it is discussed above, conversational AI is something that helps in interacting with computers with the help of artificial intelligence and machine learning.

These cannot be termed a chatbot. However, the two have some inseparable jobs that become very difficult for general people to understand. We have discussed the difference, and hope it has helped you to clear the confusion.

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