Like kiosks in restaurants and grocery stores, hotel kiosks make it easy for guests to purchase extra services and upgrades. This helps increase the check average while easing pressure on your staff during busy arrival times.
Kiosks also allow your staff to focus on more personal and high-touch tasks that humans can only do. Shorter lines make your guests feel valued, and a connected experience catapults your hotel above the competition.
Check-in and Check-out
When guests arrive, they typically want to check in and get their room keys quickly. Rather than waiting for staff members to process their documents, guests can take matters into their own hands and use a hotel kiosk to scan documents, sign, and even cut a new key card. This makes the experience much less stressful for busy guests who often juggle work, children, and luggage. Kiosks also eliminate lines, which can cause frustration and anger in the minds of people who are already stressed. Whether at the DMV, grocery store, or airport, researchers have found that it takes just five minutes of waiting for people to become unhappy.
Hotel kiosks reduce front desk wait times and allow staff to address more critical concerns. This will enable guests to receive the personalized service they need and deserve. It also helps hotels to reduce overhead by automating specific tasks and reducing the need for manual processing.
Room Service
Hotel kiosks can streamline the check-in process. By allowing guests to complete this process independently, hotels can reduce the time needed for staff members and improve guest satisfaction. This means shorter wait times for guests who need assistance and frees up staff to provide the highest customer service. Kiosks can offer upsell opportunities for extra benefits that guests may want to purchase. They can be customized to work in tandem with your management software for a seamless guest experience. Property management system software is a crucial thing because you’ll need to integrate it with your kiosks, to maximize revenue and upsell opportunities. Guests can request room service, book spa appointments, and more through the self-service kiosks. This can make the experience personalized to each customer, which is increasingly becoming a priority for hospitality companies.
Additionally, a hotel kiosk can help keep a clear record of any requests made by guests. If the request is urgent, staff can see that it needs to be prioritized and taken care of as soon as possible. It also helps to ensure clarity and understanding between staff members and guests, which can cause frustration for both parties.
Convenience Store
Hotel kiosks can bolster ancillary revenue by providing guests easy access to amenities and services. For example, in a hotel’s “grab and go” sections, guests can grab a snack or toiletries and pay at the kiosk without waiting for staff assistance. This can help reduce retail shrinkage and improve overall profitability. Kiosks can also serve as on-demand concierges, allowing guests to learn more about local restaurants, services, and on-site activities at their convenience. Easy content management ensures that information is accurate and new offerings can be added with a click. Lastly, kiosks can be used to handle guest requests, reducing the workload of front desk staff and freeing up time for more critical tasks. Guests who feel the hotel is keeping up with their needs and demands are more likely to return. In an era where the customer experience has become table stakes, a hotel kiosk is an excellent tool to drive satisfaction. It enables hotels to make the guest journey simple, fast, and enjoyable, helping them stand out.
Parking
A hotel kiosk can be a powerful tool in your guest-facing arsenal, but it’s important to remember that nothing can replace human interaction. Kiosks help reduce lines and save time for staff, but they should always be used with a personal touch from your team. Booths make it easier for guests to complete various tasks, including checking in and making reservations. They also help hotels improve efficiency and stay competitive. By automating many of these processes, kiosks eliminate the need for costly human errors and reduce staff workloads so they can focus on more important concerns. In addition, kiosks offer upsell opportunities. For example, if your hotel is near a popular hiking spot, you can use the screen to promote local tours or outdoor gear. Guests can purchase these items directly from the kiosk, which can help boost hotel revenue and enhance the connected experience your guests desire. A booth can also be wall-mounted to create a sleek, modern focal point in your lobby.
Entertainment
A hotel kiosk is a great way to add streamlined and automated entertainment. Guests can choose what they want to watch, play, or listen to, and the booth automatically starts playing it at the appropriate time. This makes the experience more convenient for your customers, allowing them to stay longer and get more value from their visit. The best hotel kiosk software will allow you to customize the content of your hotel’s services. This lets you offer your customers a personalized, meaningful, and memorable experience. For example, you can greet your guests by name and provide information about the property or local attractions they might be interested in.
Even though the best hotel kiosk systems have been designed to automate tasks and improve operations, they shouldn’t always be considered a replacement for your front desk staff. Kiosks can help reduce waiting times and make your guests feel more comfortable, but your luxury hotel team will still need to help with the more complex requests.
